Fan error 90b and loud scraping

[Ter26]

I was using my laptop when all of a sudden, one of the fans ramped up drastically, resulting in a systematic scraping sound which sounded like it was scraping the heat sink. Everytime I boot my laptop the BIOS reports the error with the fan and I have inspected the vents to see if any dust or dirt had gotten in, with nothing being visible from the exterior, so I have no idea what to do at this point.

[The_Fossette]

@Ter26,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are getting system fan error 90B every time you start the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03620929

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Ter26]

I have tried all of the following, except for the service and I have tried to setup a service but with no avail.

[KrazyToad]

@Ter26

I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

[Ter26]

The only options take me back to this forum or to Knowhow. If so, are Knowhow's services covered by my warranty?

[The_Fossette]

@Ter26,

Please follow the below steps to get in touch with the support team.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[Ter26]

The only options available are these in the image. No other options are available in my country.

[The_Fossette]

@Ter26,

Please let me know your region (Location) in a private message and I will send the contact details.

Cheers!