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12-05-2017 09:45 AM
I just bought a HP 14-ba012nl and there is something odd. The fan is very noisy, even if I have open just Google Chrome and the usage of CPU is around 1%
The noise is quite high, can be listened from 1 meter away
I have installed all the updates that Win 10 provide to me.
This is happening from day 1.
Is there anything I can check or do to avoid that?
Is quite annoing and can be a hint that something is wrong, because the laptop shouldn't be hot without any big task running, so the fan should run that fast
12-06-2017 04:00 PM - edited 12-06-2017 04:01 PM
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that the fan is noisy on your notebook. I would like to help you resolve this issue.
Update your Notebook computer BIOS.
Keep notebook air vents clear and clean.
Increase the efficiency of the notebook to reduce heat.
Use Windows Task Manager to identify corrupt processes.
Select power save settings to shut off your computer when it is not in use.
Click here and refer the document to perform the above steps.
Let me know how it goes.
I am an HP Employee
12-06-2017 04:50 PM
> I just bought a HP 14-ba012nl
> I have installed all the updates that Win 10 provide to me.
> This is happening from day 1.
The first time that a "fresh" Windows 10 installation has an Internet connection, it launches Windows Update as a "background" task. This consumes resources:
* CPU (100% of one of the dual-CPU or dual-CPU-with-hyperthreading or quad-core-CPU)
Internally, Windows spreads out the CPU requirements of Windows Update across all the cores.
But, this processing does heat-up the CPU, and the motherboard reacts to the heat by speeding-up the fan, which causes the extra noise that you are hearing.
Open Windows Task Manager, and select the "Performance" tab.
At the bottom of this window, click "Performance Monitor", and select its "Performance" tab.
Then, you can drill-down to see which tasks are using the most CPU, and which files are being read/written (possibly by the anti-virus software doing a scan).
Tell us what you see.
12-11-2017 04:40 PM
Hello, thank you both for the answers
I did everything suggested on the first reply but sadly no results
Then I partially decreased the noise by disabling the Cool Sense option (i read what it does and it made sense it was that noisy)
Still, with only Chrome open and less then 10% of cpu running is making more noise then every laptop I used in the last years in the same idle situation
I attach a photo of task manager (sorry if I don't put a regular screenshot but I am not writing from that pc)
I monitored the laptop for several minutes and is pretty nuch always like this
Do you have any ideas? It is something that I should be concerned? So far i didn't stressed that much the laptop, but I am worried for when I will install some videogame or heavy app
12-12-2017 02:54 AM
> This is happening from day 1. Is there anything I can check or do to avoid that?
Always keep the laptop on a hard surface, so that the air intake vents on the bottom can get room-temperature air.
Never put the laptop onto a soft cloth (to try to protect the computer from scratching the table.
Never put the laptop onto your lap-top.
What is the room temperature?
Google-search for "download free SPECCY".
Download, install, and run it, to show the temperature of the motherboard, of the CPU, of the disk-drive, and the RPM speed of the fan. Run it just after booting Windows. Run it every 10 minutes after that, and record the values.
12-12-2017 03:18 AM
I will definetly do the test with SPECCY, I will post the results in a couple of days
The room temperature is not the issue, in my country is winter so inside the room is about 20 ° celsius
The suggestion to avoid to keep the laptop on your lap make sense, I will try to use it only on the table. I'm wondering if also keeping the laptop close on itself (has a 360 degree monitor) will make the same behaviour (I hope not, that would be a poor architecture choice!!!)
thanks a lot guys
12-12-2017 05:16 PM
> I'm wondering if also keeping the laptop closed on itself (has a 360 degree monitor) will make the same behaviour (I hope not, that would be a poor architecture choice!!!)
You are correct -- that would be a bad design.
Air-flow is designed for cool air to enter from the sides or bottom, and the warm air to be exhausted from the sides/back.
The keyboard and case are designed to keep contamination (Xmas cookie crumbs ???) from getting near the motherboard.
Similarly, the top-edge of the screen is where any warmed air should exhaust.