Faulty Battery

[Allan58]

My HP Pavillion laptop is still under HP warranty, the battery does not hold it's charge for longer than one hour (from fully charged)with no activity or peripherals connected.  I am contracting in Germany and the purchase was from the UK how can I have the battery replaced while working in Germany?

[The_Fossette · Accepted solution]

@Allan58

I reviewed your post and I understand that you are facing issues with the battery.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you are looking for a replacement battery, then contact support and they will assist you with the available service options.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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