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Message 1 of 2
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Flag Post

Faulty EX950, no options to contact support?

HP Recommended
EX950 SSD
Microsoft Windows 10 (64-bit)

Good evening or morning, wherever you may be!

I recently purchased an EX950 SSD which turned out to be defective. I purchased it for my ZBook 17 G4, but I tested it in multiple systems. In every sysstem, it would cause the system to stop booting at POST for several minutes, before the system timed out and proceeded to Windows on the already installed good SSD. In windows, the EX950 is not detected at all under device manager and disk management, the same story under Linux when I tried there.

I'd rather have the SSD work than get a refund, so I didn't send it back, I'd like to Warranty it since it has 5 years on it. I tried to contact Support after registering it to my account, but when I go to the support page, I am greeted with the following screen:

 

HPSite.png

I am already signed in there. I tried signing out and back in, but it still gives me that screen. Note the "Sign In is required for some support options: Sign In" that does not have a link present while signed in. I tried a different browser, and it still does that. What should I do to move forward with Warranty?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@CMCTC, Welcome to HP Support Community!

 

This looks like a hardware issue. You can proceed to claim the warranty

 

Please reach out to the HP Support in your region regarding the service options for your PC

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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