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‎02-16-2019 05:09 PM - edited ‎02-17-2019 06:45 AM

HP Recommended
Product: 3FZ76EA#UUW
Operating System: Microsoft Windows 10 (64-bit)

Hi! 

 

I bought an HP Spectre x360 Convertible 15-ch004no in Norway July last year, before heading off to my studies in the UK. The laptop is an amazing laptop, really love everything about this, especially the 2-in-1 functions and the gorgeous design. However,  7 months later on I have having difficulties with the power adaptor, where I have to wiggle the power cord in the adaptor brick to loosely make a power connection.

 

Is this covered by HP's warranty? And as I have bought in Norway, but live in the UK, do I need to contact the retailer back home, or HP support? In that case which country?

2 REPLIES 2

‎02-17-2019 06:08 AM

HP Recommended

It should be covered under warranty.

 

I will ask a Moderator to escalate your issue to the appropriate team at HP.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎02-17-2019 11:45 AM

HP Recommended

@BeonXVI

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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