FedEx problem: my box has been sitting in a destination facility for almost a week

[Epicurus1]

The hinges on my HP 17t laptop broke after about 18 months.  I arranged to have it repaired under my extended warranty.  The Indian support person Piyush Chandra said to expect a box from FedEx in which to send the laptop to the repair facility.  The box was sent from La Vergne, TN on Friday 1/24/20 and was supposed to be delivered to me on Monday 1/27/20 but it was reported on Fed Ex tracking that the address was incorrect.  No one contacted me to inform me of this.

The Indian support person Piyush Chandra DID make a mistake in the address, but I corrected it by email immediately and was told by her/him that she/he made the correction.  Evidently, she/he did not correct the address.  (Would this have happened if HP had American support people?  I doubt it.)

Now my box has been sitting at the FedEx destination facility for almost a week.  

I could take the laptop to the repair facility in Grapevine, TX if I had the address since it is not far from where I live, but I was told by a third party repair shop HP uses that consumers aren't allowed at the repair facility.  Everything has to move by FedEx.

[asmita6658]

Hi @Epicurus1

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Epicurus1]

I can call FedEx and give them the corrected address and include a note to the repair facility where to return it to me.

[Epicurus1]

I live fairly close to the repair facility.  I could take my laptop to the repair facility myself, but I was told HP doesn't allow that.  Is that correct?

[Epicurus1]

FedEx won't allow the recipient to alter the delivery address.  The shipper--HP--must call.  So simple yet so time-consuming and complicated for globalist company like HP.  How many more days or weeks will it take HP to make a call?

The address is correct except for the apartment number.  That's all FedEx needs is the correct apartment number.

[Epicurus1]

Can you tell me if the repair technicians work on Saturday and/or Sunday at the Grapevine, Texas facility?

If not, I will wait until Monday to send in my laptop for repair.

Thank you.