05-10-2017 01:37 PM
When I plug in a San Disk 8GB Flash Drive (SCZ50-008G-B35) the flash drive is acknowledged but the files stored on the flash drive do not show up.
- We have multiple HP Stream 11-D011wm notebooks with the exact same issue.
- We have tried using both the USB 2.0 and USB 3.0 ports
- The same flash drive works fine on other computer models in the office
- The same files on a 4GB SanDisk flash drive works
05-12-2017 06:59 AM
Exactly. Windows does recognize the drive and create a new drive letter and the drive appears empty in Windows Explorer. They are unable to copy files into it. One person reported that the same flash drive would appear if they connected an USB hub first and plugged it into that.
05-12-2017 10:32 AM
You might try viewing the drive in the Disk Management utility to see if there is anything unique about its settings, possibly comparing to a USB drive that is working correctly. You could also format it on the Stream and then it might work.