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Ursula12 Honor Student
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Hpnotebook T1M19EA

Hi Guys!I dont have option F11 to repair or do anything cant find optane memo and says uninstalled hardvare.I done the checks and all advice and instructions been followed already  and nothing...Can someone help please?

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@Ursula12 

 

Your machine is an HP Notebook - 15-ac127na (ENERGY STAR) . Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.


     https://www.microsoft.com/en-us/software-download/windows10


The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.


You can also mount downloaded ISO file as DVD drive and run Setup from there.


Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

 

Note: If you wish to keep user files and applications/programs, you need to select this option from the beginning.

 

Or you can use


Regards.

Recovery tool


https://support.hp.com/us-en/document/c

Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.


https://www.microsoft.com/en-us/software-download/windows10


The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.


You can also mount downloaded ISO file as DVD drive and run Setup from there.


Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

 

Note: If you wish to keep user files and applications/programs, you need to select this option from the beginning.

 

Or you can try Recovery tool


   https://support.hp.com/us-en/document/c06162205


Regards.

 

BH
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Ursula12 Honor Student
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Thank you very much and can I ask if I can save all of my files pictures ect.. or has all of them been lost already?

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