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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-03-2012 06:03 AM

HP Recommended

l have bought a new hp pavilion dm4 but the fingerprint reader is not working.

The Biometric reader is shwon in the device manager and it is up to date but my finderprint reader does not indicate any light to read the finger.

How do l resolve it?

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‎09-26-2012 12:57 PM - last edited on ‎02-22-2017 12:04 AM by HP Administrator

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@Tenasu

 

Hi,
Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

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‎10-08-2012 05:48 AM

HP Recommended

Got same problem here in Indonesia for my HP Pavilion m6-1012tx, product serial#: CND22600QX, Product Number B9K15PA#AR6. been upgrade from Win7 Home Premium to Win7 Pro.

Please help.....

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‎10-09-2012 01:42 AM

HP Recommended

already been solved..

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‎11-12-2012 09:57 PM

HP Recommended

I have the same problem with my DV6  I received a message that my when I tried to enroll my fingerprint that the fingerprint reader is not connected.  Says to connect the reader.  The light on the sensor no longer comes on.

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‎11-12-2012 09:58 PM

HP Recommended

My operating system is 7

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‎11-13-2012 12:35 PM

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Hello Tyronian,

Please post your product number (do not post your serial number)

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‎11-27-2012 02:12 PM

HP Recommended

Hi,

 

My fingerprint reader is also not working.

 

I have installed the driver from here:

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe

 

and the simplepass software from here:

http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54680.exe

 

I have an HP Pavilion dv6-6195ca purchased in Canada.

 

Please help!!!

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‎11-27-2012 04:17 PM

HP Recommended
What operating system are you using on your notebook?

Also did it just recently stop working or has it never worked?
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‎11-27-2012 11:20 PM

HP Recommended

I'm running win 7 Pro 64bit.

 

it workereb before I reformatted my hard drive.

 

After reinstalling win 7 pro it stopped working.

 

I have successfully installed the driver I mentioned in my last post and successflly installed the simpmanager software but the problem occurs when running the simple pass application. Once I run it a dialog box pops up saying that it cannot detect a finger print reader and that I should attach or sins tall one.

 

the fingerprint reader shows up in the device manager under biometric and it says the driver is upto date and the device is working properly.

 

 

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