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‎09-10-2017 01:51 PM

HP Recommended
Product: ProBook 4540s
Operating System: Microsoft Windows 10 (64-bit)

My fingerprint scanner was working fine yesterday.

My computer updated and I used AVG Tune PC Tune up and now my fingerprint scanner isnt showing up,

My computer now tells me something about Windows Hello but that my computer isnt compatible.

 

Can someone please help?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2017 04:27 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if the W10 Client Security Manager software allows you to use the fingerprint scanner.

 

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

View solution in original post

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6 REPLIES 6

‎09-10-2017 04:27 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if the W10 Client Security Manager software allows you to use the fingerprint scanner.

 

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

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‎09-10-2017 04:29 PM

HP Recommended

i am presently downloading this as i found it attached to another reply, will see how it goes. thanks

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‎09-10-2017 04:33 PM

HP Recommended

You're very welcome.

 

I hope it works for you.

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‎09-10-2017 07:15 PM

HP Recommended

Thanks i uninstalled then reinstalled and it seems to work fine now

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‎09-10-2017 07:19 PM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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‎09-16-2017 12:44 PM

HP Recommended

Ok so apparantly I was wrong.

It is saying my fingerprints are verified but when I use the scanner it doesnt log me in. It just says fingerprint verified and then it makes me enter the password.

Any suggestions?

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