mcorbantes Honor Student
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Fingerprint Sensor not working!

Envy M6-1178sa
Microsoft Windows 10 (64-bit)

I've been trying to figure out how to get my fingerprint sensor working but have run out of luck. I'm hoping for someone to go through it with me step by step.  Below is the problem I keep having. Everytime I swipe my finger to setup it up, it always say that.

 

  sensor.PNG 

 

The driver is also updated. 

 

Capture.PNG

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Fingerprint Sensor not working!

Greetings @mcorbantes

 

Welcome to HP Forums and Thanks for the post. 

 

I understand you are looking to configure HP Simple pass on your computer. Happy to help. 

Do you get any error when you try to configure HP Simple pass?

 

For assistance in understanding and configuring HP Simple pass, please refer to this HP Article

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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mcorbantes Honor Student
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Fingerprint Sensor not working!

I got it working. Downloaded Driver booster and update all my old drivers to the updated ones. Works prefectly, thank you.

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Fingerprint Sensor not working!

Thanks for the reply and glad to hear that HP Simple Pass is working again. 

To update the drivers or diagnose your computer, you can use HP Support Assistant.

 

Please do post on our Forums for any technical assistance. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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