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Honor Student
Posts: 2
Member Since: ‎03-11-2012
Message 1 of 6 (24,169 Views)

Fingerprint reader not connected

I have the HP Pavilion dv6-6c35dx Entertainment notebook pc, and recently my fingerprint reader stopped working, and I looked to see why and it told me that it was not connected. My operating system is 64 bit windows 7 home premium. Any help would be appreciated with step by step instructions if you could, as I don't really know much of what I am doing when it comes to computers. 



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Posts: 16,003
Member Since: ‎04-14-2009
Message 2 of 6 (24,154 Views)

Re: Fingerprint reader not connected

Hi M1993t,


Start with the easiest fix:


Hard Reset:

Sometimes all you need to do is kick the computer.  This method works for a variety of connection and ‘stuck’ program issues.

  • Disconnect all external devices first.
  • Remove AC power and the battery
  • Press and hold power button for at least 30 seconds
  • Reinstall only AC power for first startup ** See Note
  • Power on - Log in
  • Next time you shut down the system, reinstall battery.

** Note: You can ignore the bit about leaving the battery out.  If you like, reinstall battery the first time and be done with it.



Next, kick the Validity Sensor Driver:


Reinstall the Current Validity Sensor Driver:

  • Control panel >icon view >  Device Manager > Biometric Devices > Right-Click Validity Sensor > Uninstall
  • Scan For Hardware Changes
  • Restart  the computer




Let me know.  If that does not fix it, it can be kicked a lot harder than this.



Question:  Have you ever Exported your SimplePass Webcards?  That is, have you made a backup of your SimplePass password database?



I hope this helps!


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Kind Regards,
Honor Student
Posts: 2
Member Since: ‎03-11-2012
Message 3 of 6 (24,150 Views)

Re: Fingerprint reader not connected

Thank you, the first thing you told me to do worked.



Posts: 16,003
Member Since: ‎04-14-2009
Message 4 of 6 (24,148 Views)

Re: Fingerprint reader not connected

Hi M,


You are welcome!  I am glad it's fixed. Smiley Happy


Keep that "Reset" around. 

Hard Reset works for a lot of "hangs",

"things that are stuck", and

general "Nothing works; and I hate this computer" sort of ills.



Kind Regards,
Posts: 1
Member Since: ‎06-26-2013
Message 5 of 6 (16,457 Views)

Re: Fingerprint scanner wirelessly connected with pc

how we connect the fingerprint scanner wirelessly with the computer to send fingerprint to computer.plz tell me urgently?

Top Student
Posts: 6
Member Since: ‎05-12-2014
Message 6 of 6 (11,710 Views)

Re: Fingerprint reader not connected

I'm getting a message saying the device driver for the finger print reader has been blocked because of known issues with os:   I'm running windows 8+ on HP Envy.  Thanks

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