04-25-2013 05:51 PM
Just bought a brand new Envy m6 running Windows 8 hours ago. I've literally done nothing to the computer. Went to run SimplePass and it didn't recognize my Windows password (the one I entered when I first booted the laptop). Okay, well, that should probably mean there is an error in the program, not the device itself, right?
Looked in the device manager. Lo and behold there are no Biometric devices found. Quite interesting, as this software should have come preinstalled. There is, however, an "unknown device" with the caution symbol on it under "other devices" in the device manager.
04-26-2013 12:11 AM - last edited on 02-23-2017 05:44 PM by OscarFuentes
It is happening most likely because updates are not installed. Make sure to complete all Windows updates and also run HP Support Assistant to complete all pending HP Updates. Once all updates are done and computer restarts multiple times then check it again..
04-26-2013 12:35 PM
There are definitely updates that need to be installed, but Windows Update hangs at 0.0% (0.0 kb). I've tried with two different connections, so I know it's not external to the laptop itself.
04-26-2013 07:37 PM - last edited on 02-23-2017 05:47 PM by OscarFuentes
I think there are some software conflicts that is causing this problem..You can try two steps and check if it helps. But if it doesnt fix the issue than i would recommend to directly perform a system recovery assuming that you do not have any data as it is a new computer.
Just try the steps from these two links..
If non of the above helps then i would suggest to directly perform recovery to reset the notebook to the factory settings..
- HP Notebook PCs - Reducing Heat Inside the PC to Prevent Overheating
- HP Notebook PCs - Computer Does Not Start and Emits an LED or Beep Code
- HP Notebook PCs - How to Power Reset your Laptop
- HP PCs - Computer Is Slow (Windows 10)
- HP Notebook PCs - Troubleshooting No LED Lights Glow During Startup or Boot