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Carla9702 Student
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HP Recommended

Fingerprint reader not working anymore after mandatory Windows 10 update

HP ProBook 650 G2 Notebook PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

After performing the mandatory Windows 10 update, my fingerprint scanner stopped working. I have followed various types of advice, which mainly comes down to uninstalling and updating the drivers for the fingerprint scanner, none of which worked. 


I have a HP ProBook 650 G2 Notebook PC (ENERGY STAR).  Product number: Y3B10EA.


In the device manager it gives the following error message:

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful."


The current version for my fingerprint scanner: 4.5.351.0


I would much appreciate your help regarding this issue. 


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