Richa2604 Honor Student
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Fingerprint scanner not working for windows 10

HP Envy m6 Notebook PC
Microsoft Windows 10 (64-bit)

Hi Team,

 

The fingerprint scanner is not working. When I checked for details in the device manager > Biometric Devices, the following message is displayed. PLease help

 

Snap shot of the issue with biometric scanner.PNG

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Fingerprint scanner not working for windows 10

Hi:

 

The only suggestion I can offer would be to install the latest driver HP has for the fingerprint scanner from your notebook's support and driver page.

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