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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-02-2021 04:18 AM

HP Recommended
Product: Envy x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

HP Envy x360 Convertible 113-ar0501sa, Windows 10 Home 21H1, following a recent Windows update, the Hello features have stopped working (Camera and fingerprint), in Settings it says "This option is currently not available" for both, I have been using the fingerprint scanner since new, HP diagnostics doesn't show any drivers missing? How can I get this feature back and working?

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