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HP Recommended
HP ZBook Studio G4
Microsoft Windows 10 (64-bit)

Hello,

 

I have a problem with the fingerprint scanner. The fingerprint scanner won't show up in the "Device manager" list (see photo). I have installed the following drivers from the HP website: Synaptics (Validity) Fingerprint Sensor Driver version 4.5.341.0 Rev.A and HP Client Security Manager version 9.3.4.2441 Rev.A. Also Windows Hello Isn't  available on this device. I don't know if this is normal. My Windows version is: Windows 10 Home 64-bit, version 1703, build 15063.608. I have tried different things, but that hasn't helped.   Device manager listDevice manager listWindows 10Windows 10Windows HelloWindows Hello

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