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‎08-09-2020 11:36 AM

HP Recommended
Product: HP ENVY x360 - 15m-bp112dx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

The hinge broke on the laptop. One of the screws fell out of it and another looks to be missing. The screen is coming apart from the case at the seam because of the broken hinge. How do I go about replacing the hinge?

 

I have a HP ENVY x360 - 15m-bp112dx (comp system says it is a "HP Envy x360 convertible 15m - bp1xx" (but HP's computer identifier says it is the bp112dx.

 

I got the computer about 2.5 years ago but never use it as a tablet - only open and close the laptop normally.

 

The computer functions fine and the screen still looks fine. It is only the hinge. Any suggestions?

 

Thank you!

 

1 REPLY 1

‎08-12-2020 08:02 AM

HP Recommended

@cranberry243

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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