Flap on ethernet port broken

I-Tec · ‎03-13-2019

I've broken the flap on the ethernet port, i need to get a spare part to replace it. Where i can find it?

erico · ‎03-13-2019

The flap is likely to come as part of the upper or lower part of the notebook's case.

It is next to impossible to say whioch one as you have not provided us with the complete product name or number.

You can also look on the bottom of the notebook for the ProdID amongst the tiny letters and post that in your next reply.

The ProdID is the same as the product number and enough to find your notebook's hardware configuration.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

I-Tec · ‎03-13-2019

Product Number: X0M33EA#ABZ

as i can see it's part of the lower part of the case. Do you know how i can buy this part?

erico · ‎03-13-2019

IMO, purchasing and replacing the whole bottom enclosure is a bit over the top for just a small cover.

Actally, looking at the part locator, I do not see a cover, just the opening. Is that what is broken?

The maintenence and Service guide is at the line below this one. See the illustrated parts list for the part number.

http://h10032.www1.hp.com/ctg/Manual/c06198371

The remove/replace videos are at the link below this line. That way you can see just how involved it will be.

http://h20574.www2.hp.com/results.htm?SID=10862166&MEID=9E11075D-744F-4986-ACA1-547A14CA1B03

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

I-Tec · ‎03-15-2019

as you can see in the picture there is a little flap that opens bottomside to let the plug fit the port and to keep it in place. without it there are just the contacts and no way to keep the plug near them

erico · ‎03-15-2019

@I-Tec wrote:
as you can see in the picture there is a little flap that opens bottomside to let the plug fit the port and to keep it in place. without it there are just the contacts and no way to keep the plug near them

What I can see is a two dimensional image and it does not show a flap that opens.

I do not have your laptop at hand.

Replacing that will involve replacing the bottom part of the laptop's enclose.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Create an account on the HP Community to personalize your profile and ask a question