Fn + F5 Problem

[NataliaV]

Hi!

I changed the configuration in the BIOS in order not to use Fn key + F5 to refresh the browser but it´s doesn´t work. All the other keys (F3 por example to adjust brightness) works perfectly but for refreshing I still need to press Fn + F5.  How can I fix it?

[Barachiel]

Hi @NataliaV ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

Follow this link and update the bios. Once it is done check whether you are able to perform the changes. 🙂

Please reply with the details for further assistance.

Eager to help!

[NataliaV]

Hi @Barachiel, I´ve had this problem since I bought it, it´s brand new. 

I updated the bios succesfully and the problem remains...

[Barachiel]

Hi @NataliaV ,

Thank you for responding,

It's great to have you back 😉

If that's the case, I'd request you to contact HP's phone support team for further assistance.

HP Support can be reached by clicking on the following link: Open link:  www.hp.com/contacthp/ Enter Product number or select to auto detect.Scroll down to "Still need help?

Complete the form to select your contact options". Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Best regards,

[mdklassen]

> All the other keys (F3 for example to adjust brightness) works perfectly

> but for refreshing I still need to press Fn + F5.  How can I fix it?

Your keyboard probably has a 'FN LOCK' ("Function Lock") key.

When FN-LOCK is active, pressing any of F1-F12 manipulates your hardware (volume-up, volume-down, brightness-down, brightness-up).

When FN-LOCK is not active, pressing any of F1-F12 sends information to the current application program.

For example, pressing 'F5' causes some web-browsers to "refresh" the current window.

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[NataliaV]

So there´s no solution? I won´t be able to press F5 to refresh de browser without pressing Fn at the same time?

[mdklassen]

> So there's no solution?

There is, if there is a 'FN LOCK' key somewhere on your keyboard.

Just like the 'CAPS LOCK' key locks the keyboard into producing upper-case letters,

using the 'FN LOCK' key should lock those 12 "function-keys" into either "hardware" or "application" mode.

[NataliaV]

No Fn Lock key...

[mdklassen]

> No FN-LOCK key.

From looking at: http://h10032.www1.hp.com/ctg/Manual/c05633409

it seems that you are correct.

So, enter BIOS SETUP, and change the functionality ("multimedia keys" versus "function keys").