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HP Pavilion x360 Convertible 14-dw1000 (1W798AV)

I purchased a new hp x360 16gb ram and 512 ssd touch laptop but that is a refurbished piece. but I paid for a new, fresh piece. I was going there for this complaint  but they refused to replace this piece. I want my money back or I want a new, fresh piece of this laptop. I really hope HP help me for resolving this issue..

1 REPLY 1
HP Recommended

Hi @Azeem6,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Pavilion X360 Convertible 14-Dw1000 (1W798AV). Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Did you purchase this unit from HP or a local store?
  • How long has it been since you purchased the unit?
  • Do you have the receipt/bill for the purchase?

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.