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knettchen
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Solved!

GPU issues while watching videos, no new drive available :(

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HP da-0209ng
Microsoft Windows 10 (64-bit)

Hi all,

 

since two or three 1weeks I have problems while watching for eg. Netflix. The video is stopping for 5 seconds while the audio is going on, than the video is skipping the 5 seconds & everything is fine again.

 

Now I looked up a new driver for the cpu (Intel i5-8250U) at the Intel homepage & downloaded it, but I'm not able to install it while restrictions from HP. So I looked up the drivers at the HP homepage, but I got the newest one already. Is there any posibility to install a newer driver? The driver I got is: 27.20.100.9171. At the Intel homepage the newest is .9864.

 

Best regards

Felix 🙂

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Paul_Tikkanen
Level 21
Level 21
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Message 2 of 4
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Hi, Felix:

 

If you want to install the latest driver from Intel, here is how you can do it...

 

First, create a system restore point so that you can roll back to the current graphics driver you have installed, just in case the updated driver does not work to your expectations.

 

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

 

Next, download and save the latest Intel HD graphics driver 64 bit ZIP file from the link below.

 

https://downloadcenter.intel.com/download/28991/Intel-Graphics-Windows-10-DCH-Drivers?v=t

 

Unzip the graphics driver file to its folder. Do not do anything with the files in the folder.

 

To unzip the file, right click on the graphics driver zip file you downloaded, and select Extract All.

Go to the device manager, click to expand the Display Adapters device manager category

 

Click on the Intel HD graphics adapter listed there.

Click on the driver tab. Click on Update Driver.

Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.

Click on Have Disk, and browse to the unzipped graphics driver folder>Graphics>iigd_dch (setup information file), click Next, and the driver should install.

Be patient, as it can take a few minutes for the driver to completely install.

When the installation is finished, restart the PC.

 

To update the Intel HDMI audio driver to the latest version, go to the device manager, click to expand the Sound, video and game controllers device manager category.

 

Click on the Intel HD audio device listed there.   Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option, and browse to the unzipped Intel graphics driver main folder.

 

Make sure the Include subfolders box is checked, and the driver will install.

 

Then restart the PC.

 

If you install the Intel® Driver & Support Assistant (Intel® DSA), after you manually install the driver, it should in the future, automatically install the latest graphics and HDMI audio drivers without having to do the manual install.

 

https://www.intel.com/content/www/us/en/support/detect.html

 

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Paul_Tikkanen
Level 21
Level 21
135,278 119,776 20,742 31,839
Message 2 of 4
Flag Post
HP Recommended

Hi, Felix:

 

If you want to install the latest driver from Intel, here is how you can do it...

 

First, create a system restore point so that you can roll back to the current graphics driver you have installed, just in case the updated driver does not work to your expectations.

 

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

 

Next, download and save the latest Intel HD graphics driver 64 bit ZIP file from the link below.

 

https://downloadcenter.intel.com/download/28991/Intel-Graphics-Windows-10-DCH-Drivers?v=t

 

Unzip the graphics driver file to its folder. Do not do anything with the files in the folder.

 

To unzip the file, right click on the graphics driver zip file you downloaded, and select Extract All.

Go to the device manager, click to expand the Display Adapters device manager category

 

Click on the Intel HD graphics adapter listed there.

Click on the driver tab. Click on Update Driver.

Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.

Click on Have Disk, and browse to the unzipped graphics driver folder>Graphics>iigd_dch (setup information file), click Next, and the driver should install.

Be patient, as it can take a few minutes for the driver to completely install.

When the installation is finished, restart the PC.

 

To update the Intel HDMI audio driver to the latest version, go to the device manager, click to expand the Sound, video and game controllers device manager category.

 

Click on the Intel HD audio device listed there.   Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option, and browse to the unzipped Intel graphics driver main folder.

 

Make sure the Include subfolders box is checked, and the driver will install.

 

Then restart the PC.

 

If you install the Intel® Driver & Support Assistant (Intel® DSA), after you manually install the driver, it should in the future, automatically install the latest graphics and HDMI audio drivers without having to do the manual install.

 

https://www.intel.com/content/www/us/en/support/detect.html

 

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knettchen
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Message 3 of 4
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Hey Paul,

 

this worked very well! Thank you so much for your detailed instruction. I hope the lags are gone now!

 

Thank you!

 

Best regards

Felix 🙂

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Paul_Tikkanen
Level 21
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You're very welcome, Felix.

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