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‎08-27-2023 01:25 AM - edited ‎08-27-2023 01:30 AM

HP Recommended
Product: HP Pavilion x360 - 14-dh1026tx

Screenshot (251).jpgI restarted my laptop on battery power to complete an update. It had 64% battery left, but after restarting, it suddenly went down to 0%, don't know why. Now I am getting this error 'REOOW' in HP Support Assistant app. Earlier I did not get this error at all. My battery is aging but it always said normal. Now after charging it to like 50%, it is draining even faster than yesterday. If anyone, please help me.

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1 REPLY 1

‎08-27-2023 01:20 PM - edited ‎08-27-2023 01:23 PM

HP Recommended

The HP Battery check shows it as a battery near the end of its service life.

856/1000 cycles is many cycles!!

 

It must be replaced with a new compatible  battery if you want to continue using the laptop as a mobile device.

 

The Maintenance & Service guide (see ch 3, pg 18, item 18)

http://h10032.www1.hp.com/ctg/Manual/c06523509.pdf

 

Battery description and part number
(3-cell, 41 Whr)   HP part number L11119-856

 

Vendor source at Amazon.in

https://www.amazon.in/s?k=hp+laptop+battery+L11119-855&crid=3OYAOKVUUGEFQ&sprefix=hp+laptop+battery+...


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