Gpu and Cpu overheating on the 15'' HP da0xxx laptop

[Escaleirex]

Hey, i know that the laptop is not made for gaming, but it handles it.. While playing cs:go or pc building simulator (it is a pretty easy game to run) the gpu goes to 100% and hits 80°C and starts thermal throttling, and the framerate gets so low that is unplayble. I want to know if there is a way to resolve this problem, because its anoying. And its not only while gaming, when browsing the internet this happends with the cpu instead, the computer just stops working, and gets unresposive. This already happends when i bought the pc. Please help.

[KrazyToad]

@Escaleirex

Welcome to HP Community

I have gone through your Post and would like to help

I  suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Next ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Also run a System Test to confirm the Hardware Functionality and run a scan from your Antivirus

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

If the issue persists please follow the instructions in this Link: https://support.hp.com/in-en/document/c05509060

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.