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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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02-15-2025 11:45 AM
HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.
It is difficult to help you if we don't know the hardware configuration of the laptop that you own.
Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.
Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.
Method #3: Press the power button and immediately tap the F2 key.
Method #4: If powering on is not an option, take a look at the bottom of the laptop for the label with the product name and product number. Do not include the serial number of your HP product when you identify as it is not needed. For a desktop look at the rear for the label.
If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
02-15-2025 01:37 PM
Ok, will look up further information later and post. Let me clarify, my HP is a new laptop, nothing wrong with it. The 512gb HD is from another laptop that have so much information and files on, I would love to replace the new HP 128 g with this 512 G