cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 1 0 0
Message 1 of 3
62
Flag Post

HDD FAILURE ISSUE

HP Recommended
J2C48PA#ACJ
Microsoft Windows 8.1 (64-bit)

I ran the component test for hard drive I got failure id :MCXC2F-7HHA88-MFPV7F-60WP03 What to do?

2 REPLIES 2
Highlighted
Level 19
Level 19
86,218 86,103 10,946 23,510
Message 2 of 3
Flag Post
HP Recommended

@VIKASH7870 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

                   https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Highlighted
Author
New member
3 1 0 0
Message 3 of 3
Flag Post
HP Recommended

thanks 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation