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‎02-11-2023 11:22 AM

HP Recommended
Operating System: Microsoft Windows 11

I got a "unmountable boot volume" blue screen yesterday.
I've tried creating Wind 11 media USBs to attempt disk repairs but the laptop won't boot to usb. It reboots only for the Win 11. I've loaded a Win 10 media USB and the HP diag UEFI USB kits.

 

Running the SMART HDD/SSD report I get the following info, heard I have to ask what it means:
Failure ID: Q4RXVR-AGHBHA-XD7U3A-60E203

Product ID: 3G362UA

 

I know I'm outside the warranty, I just need to know if this is recoverable or do I need to replace the SSD?

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1 REPLY 1

‎02-11-2023 01:22 PM

HP Recommended

@Uelrik 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10/11. please use Cloud Recovery tools


     https://support.hp.com/us-en/document/c06162205

     https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

Regards.

BH
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