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lbliss821 Honor Student
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HDX9300 Laptop Screen separation

I have a HP HDX9300 Pavilion laptop, serial # CND5341KKX that I purchased from Best Buy on 10/01/2015.  Through NORMAL daily usage, the bottom left part of the screen has separated and now will not turn on.  I took the laptop back to Best Buy  on 8/21/2016 since it should still be under the manufacturer 1 year warranty.  They are unwilling to submit this is a warranty repair due to "physical" damage.  

 

I am seeing that this is a recurring issue with some of the HP laptops, and I'm wondering why it would not be considered a warranty issue since this is obviously a design issue?  I am in complete disagreement with Best Buy as this issue was not of my own doing and is a known HP issue. 

 

I'm running out of time and I need to know if HP will honor their product warranty.  Can someone with HP please contact me asap?  

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HDX9300 Laptop Screen separation

Hi @lbliss821,


I have escalated your issue to the appropriate team. 

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