05-02-2017 07:13 AM
HP deskjest 100 portable printer will not recognize a new tri color cartridge (98). Just says : "cartridge not installed"
When I put back the old one that is out of ink, it works fine. I have tried several new ones and all say same message.
I have physically looked for any possible mechanical issue but found none. The printer is about 3 years old but has printed maybe 200 pages. Any comments would be appreciated.
05-03-2017 02:19 PM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that your printer does detect the new cartridges.
This issue could occur if the electrical contacts on the printer or the cartridges are defective.
Let's go through a few steps to troubleshoot this issue.
And here's the step by step guide for you in the link: http://hp.care/2qA3aNg
Let me know how this works.
You have a good day ahead.