Dave-6676 Student
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HELP!! My hp 100 deskjet portable portable will not recognize a new tricolor cartridge.

hp deskjet 100 portable print
Mac OS X 10.11 El Capitan

HP deskjest 100 portable printer will not recognize a new tri color cartridge (98). Just says :  "cartridge not installed"

 When I put back the old one that is out of ink, it works fine.  I have tried several new ones and all say same message.

I have physically looked for any possible mechanical issue but found none.  The printer is about 3 years old but has printed maybe 200 pages.      Any comments would be appreciated.

 

Thanks!

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HP Support Agent
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HELP!! My hp 100 deskjet portable portable will not recognize a new tricolor cartridge.

@Dave-6676,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your printer does detect the new cartridges.

 

This issue could occur if the electrical contacts on the printer or the cartridges are defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: http://hp.care/2qA3aNg

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

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