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HP 13-4101dx Charging Port stopped working

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HP Spectre N5R93UA
Microsoft Windows 10 (64-bit)

Laptop stopped charging.  Did not realize until it was too late and have not backed anything up.   Purchased a new Power adapter hoping it would work.  The new charger did not work. 
after researching the issue it appears the charging port on your HP Spectre laptops fails often.   I will not purchase another HP Laptop again.   I need to know how this issue can be resolved as I have extremely important data and files I need recovered.    

and you need to place a recall on all HP Spectre laptops given the consistent failure of the charging ports.  You are ruining peoples lives. 

HP Support Agent
HP Support Agent
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Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


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