Hi, i have Laptop HP 14-G102AU with 2 GB RAM Installed on it. and when i try to upgrade RAM from 2GB to 4GB i got a blank screen on my laptop, and caps lock key blinking 3 times. when i look the memori, 2GB has information " 2GB 1Rx16 PC3L 12800S" and 4GB (new one, i buy on online market) has "4GB 2Rx8 PC3L 12800S" . my question is, why my laptop got blank and blinking on caps lock key, its matter beetwen 1Rx16 and 2Rx8 ? because when i try 4GB ram on another laptop with dual channel memory it work .
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