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‎03-16-2021 11:54 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi, I bought an HP 14s-fq0037nl, which has the F.22 BIOS. The Notebook is sold with eMMC memory, despite this I bought an M2 Crucial P2 500GB PCIe M.2 2280SS SSD for my HP 14s-fq0037nl as suggested on your site: https://it.crucial.com/compatible-upgrade-for/hp---compaq/hp-14s-fq0037nl.

Installed but not seen, neither from windows nor starting the BIOS.

How to solve?

3 REPLIES 3

‎03-16-2021 01:51 PM

HP Recommended

That is Crucial's site, not HP. The Service Manual shows that the models with the AMD3020e and 64 gig eMMC is a different motherboard. Very likely the M.2 slot is not activated on that motherboard and the NVME M.2 will not work. I would seek a return authorization from Crucial. 

 

Service Manual 

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‎03-16-2021 02:55 PM

HP Recommended

From your experience there is no way to activate it?

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‎03-16-2021 02:59 PM

HP Recommended

I can't say I have ever had the laptop in my hands. I think there may be a chance a SATA M.2 would work, but really have no reason to say that. I think when they solder the eMMC to the motherboard that precludes the use of another storage device. 

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