04-29-2016 08:29 AM
This is the second time I've bought a new laptop in 2 weeks, because my old Dell's hard drive crashed. The first replacement HP wouldn't connect to Wifi and Geek Squad couldn't help from the store, so just traded out for this new one, and that problem is solved. I'm not sure if my Win 10 is 32 bit or 64 bit, BTW, and don't know if it matters for this issue. I was on my laptop last night and the keyboard kept acting wonky--slow response and I'd have to hit a key a few times to get the letter/number to type at times. Also, even though I hit the numlock key, it wouldn't stay locked. Please tell me this is a quick driver reset. I really don't want to go back to Best Buy again. 😞
04-30-2016 10:29 AM
Welcome back to the HP Support Forums! I understand you are having an issue with the keyboard not responding. I will be glad to help you.
Please download and install Synaptics TouchPad Driver. I know this is for the touch pad, but sometime the touchpad can slow down the keyboard. As both are input devices.
Here is a document for Notebook Keyboard Troubleshooting (Windows 10, 😎.
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂