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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 3
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HP 15-BL012DX: SERIOUS battery problem - can cause blow-up like mini bomb

HP Recommended
X360, 15-BL012DX
Microsoft Windows 10 (64-bit)

Hi, I bought this laptop in US in 2017. Now realizing touch pad does not work and got de-formed. I looked at bottom of laptop and also deformed. I searched on net, see this is known issue of battery and can blow up.

I will be travelling by air in 2 months, and dont want to be "famous", so does HP, due to this issue.

Does HP provide a support?

Any recommendation? 

2 REPLIES 2
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Message 2 of 3
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HP Recommended

@Riddle_Decipher 

#Riddle_Decipher

Can you help?

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HP Support Agent
HP Support Agent
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Message 3 of 3
Flag Post
HP Recommended

@d52232dole

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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