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Level 1
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Solved!

HP 15-BS114ng wont boot after RAM upgrade

HP Recommended
HP 15-BS114ng
Microsoft Windows 10 (64-bit)

Hi,

I recently purchased a second 8 GB RAM to upgrade my Laptop to 16 GB of RAM. The specs are matching and the laptop itself can be upgraded to 16 GB. When I insert the second RAM chip the laptop wont boot anymore. Caps Lock light is blinking. The laptop wont boot either if I only insert the newly purchased RAM but if I put the old chip into the second slot. 

Already tried to remove battery and BIOS battery and checked if maximum RAM was limited in the msconfig settings.

I´ve attached a pic of the my old and the new RAM. I always thought that a chip that bears the identical number will work? 

Thanks in advance for your answers.

Regards Till

P. S.  #1804 is the old RAM 

#1903 the one I recently purchased.

 

IMG_1501.jpgIMG_1513.jpg

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Level 17
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Message 2 of 6
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HP Recommended

Those modules are the same and should work together. If installing just the new memory causes the laptop to refuse to POST you have a bad module. 


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I thought about it as well, but how likely are those modules to fail actually?

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Level 17
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It happens not frequently but enough to justify ruling it out. Put just the new module in the primary slot. If the computer will not POST its the memory. 


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Message 5 of 6
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Thats what I tried already. Just the new module - only get a blinking caps lock and laptop wont even let me go in bios recovery mode. As you said I will purchase another module to rule out a faulty board... Thanks 

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HP Recommended

Your were right. Ordered another used one and now its works. Maybe it was due to the fact that the first one didnt come in a shielded bag. 

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