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Silvers1
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HP 15-ba055sa and kasperski total security 2017

HP 15-ba055sa
Microsoft Windows 10 (64-bit)

I am setting up a new notebook - HP 15-ba055sa which has an AMD A8-7410 APU with  AMD Radeon RS Graphic running at 2200mh

 

  

Although I have enabled Virtualisation in the Bios I am getting an error message using Kasperski total security 2017 saying that the driver for protection against screenshots is disabled. How do I find and enable the correct driver? Does the motherboard support virtualisation does anyone know? I can find no details of what kind of motherboard is in this machine The processor appears to support it

 

The OS is windows 10 (64 bit). Thank You

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HP 15-ba055sa and kasperski total security 2017

Hi,

Virtualisation should be supported by your PC. Are there any advanced settings for virtualisation in BIOS.

Have you checked out the support page from Kaspersky for this problem and tried the resolutions?

Here is the link:

https://support.kaspersky.com/12137#block3

 

Let me know,

David

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Silvers1
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HP 15-ba055sa and kasperski total security 2017

Hi. Yes I tried that. Managed to change the BIOS by following that link. The error message then changed from "protection against screenshots is disabled" to
"the driver for protection against screenshots is disabled". I am just wondering whether windows itself might be corrupted? When I first started it up it said it was trying to repair something but then it opened normally. I had to update it to the latest version of windows before it stopped freezing etc in use as the version preloaded was the original windows 10 one
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HP 15-ba055sa and kasperski total security 2017

Hi,

OK. So you turned on virtualisation in BIos. Did you enable protection against screenshots in the Kaspersky product settings?

 

Did you turn on or off (try both) the Hyper-V settings in the OS. (Programs and Features > Turn Windows Features on or off > remove checkmark near Hyper-V.

 

Let me know,

David

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Silvers1
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HP 15-ba055sa and kasperski total security 2017

Hyper-v isn't appearing when I tried to use the windows feature and yes the settings in Kaspersky enable protection are enabled. I am so grateful for your help
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Silvers1
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HP 15-ba055sa and kasperski total security 2017

I finally formatted the c/ partition on my laptop and reinstalled windows and things are now working well.thanks again for trying to help
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