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Student
Posts: 1
Member Since: ‎12-30-2016
Message 1 of 2 (167 Views)

HP 15 battery plugged in but not charging at 0%

[ Edited ]
Product Name: HP 15 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

My HP 15 Notebook is almost 2 years old and all of the sudden the battery stops working. I know that the battery's performance has decreased a bit but it shouldnt be dead. One day a wake up to find that it doesnt turn on so i plug n the charger and it turns on and says consider replacing the battery soon but after a few minutes i realize it says plugged in but not charging at 0% (and it wasnt at 0% when i turned it off) When I try to run a battery test in HP support assistant it keeps saying status unknown (so how can it tell that I need a new battery but cant detect it which is why i think its a glitch) and that i should remove and then re insert the battery but still nothing changes and it it telling me that I have the updated version. I've tried uninstalling the battery drivers multiple times after which i was notified that a drive was missing and had to reset my laptop (for the second time the frist being after windows 10 caused a drive to "go missing") and still nothing.

I am desperate please help me

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HP Support Agent
Posts: 3,304
Member Since: ‎08-03-2016
Message 2 of 2 (106 Views)

Re: HP 15 battery plugged in but not charging at 0%

Hello@Jo32,

 

Welcome to the HP Forums!

 

I have read your post and understand that you need assistance in fixing the issue with the battery on the PC which is not charging. I will definitely help you.

 

I was able to find a suitable solution for the issue you have mentioned in your original post.

I request you to follow the steps form the link below and check if that solves the issue.

 

http://support.hp.com/us-en/document/c03325217

 

Hope that answers your question. Let me know for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.


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Resolv_S
I work on behalf of HP

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