HP 15-bs series not charging

[Saji0823]

Hi, I have HP 15-bs series not charging but able to power up perfectly fine on power pack. The power pack is giving the output voltage of over 18v( middle pin) for charging but I discovered when connected there is a voltage drop from 18v to 0.7v once on the motherboard. Can this be a short on the charging system or a power pack problem. Please advice

[Echo_Lake]

@Saji0823

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your HP notebook is not charging correctly, to provide an accurate resolution, I need a few more details:

• Did you make any changes to the settings of your PC prior to the issue?
• Did you try another charger?
• Does the notebook shut down immediately (right after you unplug the charger)?
• Do you get any error messages on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Saji0823]

Hi, I did try all the steps you had advised  but still not charging. Luckily a friend of mine had almost a similar laptop, I got his battery to try it in my laptop and it was able to charge but my battery could not charge in his laptop. I think I need to buy a new battery...thanks for your support

[Echo_Lake]

@Saji0823

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue and I am glad to know that you managed to isolate the issue. 

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.