• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-01-2020 02:15 PM

HP Recommended
Product: bs102ne
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have been looking to upgrade my laptop from a 1tb hdd by adding a 256gb XPG gammix s5 nvme 1.3 ssd using the M.2 slot on the motherboard. The model number is a bs102ne. After installing, the laptop won't turn on with the SSD installed, but it turns on back with it removed. I do not know if this laptop supports NVME, although I want to know what type of protocol this laptop supports, and also if I am also able to install an intel optane module, even though the CPU supports optane. Thanks in advance.

1 REPLY 1

‎10-01-2020 02:28 PM

HP Recommended

Hi:

 

According to chapter 1, page 3 of the service manual, your notebook's M.2 slot only supports SATA SSD's, not NVMe.

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.