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HP 15" Touchsmart Envy - Both Hinges Broke on Same Day

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HP Envy Touchsmart 15
Microsoft Windows 10 (32-bit)

Hello,

 

Today when opening my laptop the left hinge started to binde and I noticed that it had broken.  When trying to see what was going on and opening and closing the laptop a few more times, the right hinge broken.   It was not dropped and there is no physical damage to the lapop.   My 2010 HP Pavilion dv7 Laptop hinges are still going strong....7 years later.

 

 

Can anyone tell me what my possibile solution are to this problem?

 

 

 

Thank you,

Nathan Jones 

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@Nate5452

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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Hello Nate5452,

 

In order to assist you I will need additional information.  Once I receive your response, I will forward it to my colleagues.

 

Please include:

- Your full name

- Country location

- Telephone contact number

- Email address

- Model and Serial number of your unit

- Brief description of your problem

- Any HP Case numbers or HP Service Ticket numbers you may have been provided by HP

- HP Support Forum Username

 

I look forward to your response,

 

Best regards,

 

Jeff Christopher

Executive Customer Relations

HP Inc

I work for HP
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Private Message Sent 

 

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