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HP 17by0062st hinge mounts have come loose from top cover. Computer is not even 2 years old .

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HP 17by0062st
Microsoft Windows 10 (64-bit)

Laptop is used as a desktop replacement. Never leaves the office desk it resides on yet the hinge bases have pulled out of top cover and I realize after looking online this is a common problem with this model. This is a design flaw that has, apparently not been corrected and should not be the consumer's responsibility to repair. 

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HP Support Agent
HP Support Agent
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Hi @Lee0524

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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