HP 17t-cn000 HDD Failed

[emmiie]

Hello,

My husband has an HP 17t-cn000 with a 1TB 5400 rpm SATA HDD; it came with Windows 10, but was upgraded to Windows 11. It recently crashed, after numerous attempts to reinstall Windows, I finally got the final message that I am to run the Long DST test, and it got stuck with 1 second left (first photo). It will not boot to USB like it did before. I shut it down after that. From what I have read, it pretty much means the current hard drive is no longer good. I restarted the laptop, and then it showed another message (second photo). If, in fact, this hard drive is dead. Then I want to upgrade it to a 500GB  or 1TB SSD. I honestly do not know where to begin to look for one that is compatible with my husband's laptop. I also appreciate some help as to how to actually go about switching my current HDD with a SSD. Thank you so much.

[VikramTheGreat · Accepted solution]

Hi @emmiie,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the details and the images. Here’s what I see:

• Image 1: HP PC Hardware Diagnostics UEFI running a Long DST test on the hard drive. It’s stuck at 99% with 1 second remaining, which usually indicates the drive is failing.
• Image 2: A blue screen showing Hard Disk Error (3F1) and suggesting running diagnostics again. This confirms the HDD is in critical condition.

What This Means

The Long DST test hanging and the 3F1 error strongly indicate that the 1TB 5400 RPM SATA HDD is failing and needs replacement. Reinstalling Windows won’t fix this because the physical disk is damaged.

Compatible SSD Options for HP 17t-cn000

Your laptop supports:

• 2.5-inch SATA SSD (same size as your current HDD)
• M.2 NVMe SSD (if the motherboard has an M.2 slot, most HP 17t-cn000 models do)

How to Replace the HDD with an SSD

1. Backup Data (if possible) 
   • Use an external drive or cloud storage.
      
2. Power Off and Unplug 
   • Remove the battery if it’s detachable.
      
3. Open the Bottom Cover 
   • Use a Phillips screwdriver; carefully pry open the cover.
      
4. Locate the HDD 
   • Disconnect the SATA cable and remove the HDD bracket.
      
5. Install SSD 
   • If using a SATA SSD: mount it in the bracket and reconnect the cable.
   • If using NVMe SSD: insert into the M.2 slot at a 30° angle and secure with a screw.
      
6. Reassemble and Boot 
   • Power on and enter BIOS to confirm SSD detection.
      
7. Install Windows 
   • Use a bootable USB with Windows 11 or 10.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[emmiie]

Hello VikramTheGreat,

Thank you, I had a feeling I was going to need to replace it. Now this partially resolves it. Since I do not know much about M.2 NVMe SSD, can you recommend a link or two to purchase one? I would appreciate it very much. 🙂

Kind regards

[emmiie]

Hello again, 

Would this be compatible with my laptop? 

https://www.amazon.com/Crucial-P310-2280-PCIe-Gen4/dp/B0DC8VPSHV

Please advise. 

Kind regards

[emmiie]

Can someone please reply to my post about the storage compatibility with the laptop I have? I really need to get that laptop fixed so my husband can resume using it, please??

[VikramTheGreat]

Hi @emmiie,

Thank you for getting back and apologies for the delay.

Please help us with your HP unit serial number or the product number in a private message for further assistance, so I can check the right one supporting the device.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[emmiie]

Hello again,

I tried to send a private message as you suggested, going to the link you provided. However, I got a message that says:

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

Return to my original page

How can I fix this so I can send the private message? Please advise.

Kind regards

[emmiie]

Here is a screenshot of the message I get when I try to access the private messages via the link you provided. Please help me.

[VikramTheGreat]

Thank you for your response, 

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile. Next to your profile Name, you should see a little blue envelope. Please click on it or simply click on this link.

 

I hope this helps! Keep me posted.

HP Support 
VikramTheGreat

[emmiie]

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