HP 2.0 rechargeable pen - no the one with the twisting cap

[gr4c3-a]

hi i just recently ordered he HP envy convertible 15 inch laptop that came with a black hp rechargeable tilt pen 2.0 so the one that has the sliding cap not the twisting one. i followed all the instructions on how to charge the pen which turned out well. great! however a couple days down the line, i have tried to charge the pen again as indicated low battery however when i plug the USB into the laptop or even into a phone charger head the LED light don't show and the pen doesn't work but then indicates fully charged but still doesn't work and then when i try to charge it again it doesn't charge

any ideas on what i need to do, do i just call HP for a replacement?

thanks

[Dragon-Fur]

@gr4c3-a 

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