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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2021 10:57 AM

HP Recommended
Product: HP 250 g7
Operating System: Microsoft Windows 10 (64-bit)

This is one that has been asked but never answered.  I have bought 4 HP 250 g7 laptops, and loaded them with Windows 10 LTSC.  The biggest issue is that the keyboard and synaptic mouse pad will suddenly stop working.  If I have a USB wired or wireless mouse and keyboard, they work but the onboard keyboard and mouspad just stop.  If I hold down the power button for a few seconds, tthe monitor turns off and I'm assuming the laptop goes to sleep.  I press it again and it wakes up, and the keyboard and mouse work again...for a short while.  I suspect it has something to do with the LTSC load, but I can't find anything anywhere about it.  I also can't see where the driver is failing.  I've tried to reinstall it and it just keeps happening.  Please help!

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