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Honor Student
Posts: 2
Member Since: ‎09-22-2015
Message 1 of 2 (139 Views)

HP Accelerometer not working

Product Name: HP Envy 17
Operating System: Microsoft Windows 10 (64-bit)

Since the automatic install of the Windows 10 November (2017-11)  Comulative Update (KB4048955), every time I start my laptop I get an error stating that HP accelerometer will not run on this version of Microsoft Windows. I have an HP Envy 17 laptop running Windows 10 Pro Version 1709. I have searched the forum and Internet and followed the instructions to remove the driver, restart my laptop and then re-install HP 3D guard ( HP Accelerometer). Nothing has fixed the error. Can somebody please help me fix this error? Thanks.

0 Kudos
HP Support Agent
Posts: 14,198
Member Since: ‎08-11-2014
Message 2 of 2 (93 Views)

Re: HP Accelerometer not working

[ Edited ]


Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out :) 


As I understand the device isn't working due to the error-"HP Accelerator doesn't work",

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you try installing the softpaqs to resolve the issue?


Here are the list of softpaqs that help, depending on your product, 
I suggest you try downloading them one after the other to check which works: 


Here's the latest version of the 3D drive guard software: 

Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped. 


Click here to download and install (sp77869) 


Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation