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freesp
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HP All-in-One 24-1021la

HP all in one pc 24-1021la
Microsoft Windows 10 (64-bit)

my hp 24-1021la all in one pc will not turn on, due to lights went out for a second and the computer went off but now it won't turn back on the light on the back lights up but the front light will not turn on. 

 

what can i do???????? if you can send me a video on how to, that would be a great help

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HP All-in-One 24-1021la

@freesp
Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Step 1: Remove discs and devices

Step 2: Perform a hard reset

Step 3: Run hardware diagnostic tests

Step 4: Refresh or reset your PC

Follow steps from the link: https://support.hp.com/in-en/document/c04718479 If the steps in this document did not resolve the computer startup issue, go to one of the following HP support documents:

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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