rupgup Student
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HP Bluetooth Mouse H4R81AA disconnect frequently

HP Bluetooth Mouse
Microsoft Windows 8.1 (64-bit)

HP Bluetooth Mouse H4R81AA disconnect frequently in windows 8.1 and doesn't repsond again until i restart the laptop.

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HP Support Agent
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HP Bluetooth Mouse H4R81AA disconnect frequently

Hello Rupgup,

 

                              Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand the wireless mouse is getting disconnected frequently.

Please try the following steps which could help in resolving the issue.

Right click Computer icon on the desktop and choose Manage.

Click on Device Manager.

Find and right click the Bluetooth adapter (might be under Network adapters?) and click properties.

Uncheck “Allow the computer to turn off this device to save power”

Try the steps and Reply back if you have any queries.

Have a great day!

MrRobot
I am an HP Employee

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