HP Care Pack within warranty until August 2025 - Adapter replacement

[YourGreen]

My adapter is not working, though the PC battery is working fine I just bought my PC last year of August. My HP Care Pack is still within warranty until August 2025. Where can I request for adapter replacement?

[Dragon-Fur]

@YourGreen 

Welcome to the HP English Community --

HP Care Packs vary by contract -- that just means what is covered and what is not covered is dependent on the type of Care Pack.

 When the Care Pack contract was registered with HP,  the purchase information would have been entered as part of the registration. 

If you purchased the computer from HP,  check your email archives for a message that should have been sent at purchase.  Should it be necessary, details in the message(s) can act as a receipt.

Check Warranty

Open the Home Page for your Computer

HP 15 Laptop PC 15-e3000 (4X377AV)  

Right below the name of the computer, enter your device serial number in the box.

The type of contract (if any) available for the device will be displayed along with the contract type.

Next,

Contact HP Support.

Information for contacting Support is included below...

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders – READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

For example,

HP products, start here in the HP Community or at the HP Website

Microsoft / Windows - start at Microsoft Web Site 

Printer Software - 123.hp.com - Printer setup from the HP® Official site

Do not be a victim.

Stay vigilant.

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HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 Product Home

 Enter the device type and model name of your HP product

OR

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OR

HP 15 Laptop PC 15-e3000 (4X377AV)  

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