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HP DV7T CTO Quad Edition

Hey guys,

 

The F11 key on my DV7T CTO Quad Edition came off and with it the 2 retainer clips also got loose. They aren't broken or anything but I can't seem to figure out how to put it all together. I tried a few permutations but if I am able to put the 2 retainer clips together I am unable to fix them in the hooks on the keyboard.

 

Obviously I don't want to use much force due to the fear of breaking them. I was wondering if anyone here can help me with how to put these together so I am not shooting in the dark.

 

I have attached some pics of the same to show the exact shape of the clips.

 

I have scoured google and youtube but was unable to find any video or instructions for these exact retainer clips. Hence the difficulty in putting them together.

 

Any help would be greatly appreciated as the missing key is an eyesore.

 

IMG_20190403_084412.jpgIMG_20190403_084423.jpgIMG_20190403_084511.jpgIMG_20190403_084559.jpg

1 REPLY 1
HP Recommended

@Agator

 

Welcome to HP Support Community
 

Since this is a Hardware issue please contact HP Support for the Keyboard replacement

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you 😊

KrazyToad
I Am An HP Employee

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