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‎03-01-2023 06:48 AM

HP Recommended
Product: HP ENVY - 13-aq1002ne

I bought this laptop in  December 2019. It's now 3 years old and out of warranty. 

The hinge split open frequently from one side before. I would deal with it by just popping it back in place. Yesterday the back just split open. The screen isn't hinging properly anymore and I hear plastic pieces of the casing broken and rattling. The rest of my Laptop works perfectly. 

 

Seen many people face the same issue before.

What parts do I need to fix it ? Probably a new back casing and what else ? 

Category:
1 REPLY 1

‎03-07-2023 11:10 PM

HP Recommended

Hi @Shaleen25,

 

Welcome to the HP support community.

 

Please help us with the laptop serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

Alden4
HP Support 

I am an HP Employee.
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